We welcome complaints and feedback and encourage you share them with us, as they enable us to improve the services we provide. Read The Forward Trust's Customer Services and Complaints Policy (August 2025)
To make a complaint about a Forward service, please contact us by email at forward.feedback@forwardtrust.org.uk or call our main switchboard and ask to speak to the Governance team.
Forward is registered with a number of regulators including:
Care Quality Commission (CQC), which inspects our community drug and alcohol services and makes reports on the service publicly available on their website.
The Fundraising Regulator, which sets the code of fundraising practice for the UK. The regulator ensures fundraising practice is open, honest and accountable to the public.
For more information about our policies and robust regulation procedures, visit our governance page.
